Response – can it be over the top?

Response-time-to-call

Its hard to go over the top when you simplify communication

Younger people respond faster and with more brevity.
However, you may get 3 letter acronyms that take a few seconds to process. Once learned, they are fun.

This form of communication is usually short but maybe sometimes obscure!

Simplifying a business can be started with simpler communication. Lets start with email and break a few rules to get to “simple”:

  • Unless it’s a policy, don’t “CC” the crew. This loads up their inbox and takes more time.
  • If it is policy, keep the CC list as brief as possible.
  • Unless you are handling sensitive legal documents, abandon the footer disclaimer.
  • Keep your footer short with no images and best contact phone number.

Continue reading Response – can it be over the top?

If Henry Ford had a Smartphone

If-HENRY-FORD-had-a-Smart-phoneHenry Ford saved time through innovation and change. He is best known for the moving vehicle production line. The line moved at a set production pace. Workers had to keep up to the line.

To keep up to line speed, innovative vehicle assembly procedures were developed and perfected. Each change was simple but detailed. The details became routine.
Simplifying the routine gave improvement. However, the big gains were in more “thinking time”. More problems were solved. More time to implement innovation.

Nearly every business has a “Henry Ford” moving line. It is the digitisation of your work processes. This end-to-end set of processes should give the customer meaningful solutions on time and on spec. Every business has side processes that take people “off the production line”.

Many process steps use computer based applications. Some use digital communication. There is data collection internally and with the customer. How much time would you save if these steps were simplified? Continue reading If Henry Ford had a Smartphone