Henry Worsley trekked for seventy-one days and nearly eight hundred nautical miles to reach the south pole single handed in January 2016. He was inspired by Ernest Shackleton who had walked to within ninety-seven miles of his goal in 1909.
Worsley had studied every aspect of Shackleton and admired not only his courage but his leadership and of course his determination.
On January 2nd, 2016 only a day behind schedule, he reached the South Pole. He now had to continue to the Ross ice shelf so he had “crossed” Antartica. To stick to the principle of an “unaided trek” he refused to go into the base at the South Pole. “It was weird arriving here and not stopping,” he wrote in his diary, adding, “Very tempting to stay at Pole—eat and sleep.” He set up his camp nearby maintaining a self-imposed exile.
It is easy to lose prospective customers in a market of potentials. You are busy responding to leads. Those with the most value don’t always get the best attention.
Whats the simplest way to address this?
Nurturing prospects (often called leads) doesn’t have a one size fits all solution.
However, there is a proven process that will significantly help you.
Whats more, it’s a process that can be automated.
The principle is to have more “face time” with the prospective customer.
The catch is that you don’t want to become a nuisance.. and the time needs to add value.
The prospective customer has to “pull” for the information. You can’t push it.
Henry Ford saved time through innovation and change. He is best known for the moving vehicle production line. The line moved at a set production pace. Workers had to keep up to the line.
To keep up to line speed, innovative vehicle assembly procedures were developed and perfected. Each change was simple but detailed. The details became routine.
Simplifying the routine gave improvement. However, the big gains were in more “thinking time”. More problems were solved. More time to implement innovation.
Nearly every business has a “Henry Ford” moving line. It is the digitisation of your work processes. This end-to-end set of processes should give the customer meaningful solutions on time and on spec. Every business has side processes that take people “off the production line”.
Many process steps use computer based applications. Some use digital communication. There is data collection internally and with the customer. How much time would you save if these steps were simplified? Continue reading If Henry Ford had a Smartphone